When reviewing their businesses, many business owners get hooked on the wrong metrics. They start managing for margin when they should be managing for longer term profit.
If you manage your business for customer retention, it is possible to achieve dramatic profit improvements.
Loyal Customers:

Bring in referrals
Are more likely to spend again with selling costs that are [...]

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It seem that The Apprentice Series four (UK) will begin soon on the BBC according to an advert shown after Sports Relief does The Apprentice last night. Which was very amusing (well Hardeep Singh Kohli really made me laugh) and also rather sad. Do these celebrities not get that it’s a bit of fun for [...]

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Sadly today is Rob May’s last day at the helm of BusinessPundit. Personally I think it’s a great shame Rob’s leaving. His last post is The Top 10 Changes In My Business Thinking, which is a candid review of his experiences in business and is well worth a read.
I really enjoyed it and wanted to [...]

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There’s been a lot of talk about an economic recession recently so I’m going to be writing several posts about starting and running a business through a recession, but first I want to define what a recession is.
A recession is commonly defined as a decline in a country’s gross domestic product (GDP), or negative [...]

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Recently a reader suggested I might like to read their professor’s blog Random Rantings. In the blog Freek Vermeulen an Associate Professor of Strategic & International Management at the London Business School reflects on various issues related to Corporate Strategy, sounds interesting.
One of the first posts to catch my eye was “Today’s fast-changing business environment”? [...]

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Owed Money? Lucky you. OK, I am in the murky world of collecting money and I can exclusively reveal that many businesses both large and small are owed money.
Really? I hear you ask. OK, it’s not that incisive. Lets face it, unless a business operates on a strictly cash on delivery basis, its bound to [...]

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Last week I took part in the Litemind group writing project. All the entries have now been submitted so it’s time to vote. There were a number of great entries but as always I favour any that are business related.
Here is my top three:

No Cost Business Tools: 37 Free Applications That Make Your Life Easier, [...]

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While there are many great business blogs about, they are not always easy to find amongst the legions of make money online blogs. So I’ve gathered together a list of what I believe are the Top 100 Business Blogs on the Internet. If you feel I’ve missed a blog out then contact me and tell [...]

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I’ve recently brought a new laptop and made the terrible mistake of buying it with Microsoft Windows Vista on it. I’ve had no end of grief from Vista, the latest problem being accessing my printer which is a shared printer on a Windows XP Home box. Every time I tried to connect it gave me [...]

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Chris Bloczynski dot Com is Chris Bloczynski’s blog about entrepreneurship. It’s targeted towards (primarily Internet) business owners and bloggers, with an emphasis on principles such as mentorship, ownership, attitude, and automation.
So who is Bloczynski? Well by day he’s the manager of a small hotel, in his spare time he is an an entrepreneur and webmaster [...]

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