Comments on: Remain A Customer Or We’ll Sue You

By: 131 Star Bloggers and Their Best Posts | Catherine Lawson

131 Star Bloggers and Their Best Posts | Catherine Lawson — Fri, 18 Jul 2008 01:34:40 +0000

[...] has a great business blog and I really enjoy reading some of his posts including this one: Remain a Customer Or We’ll Sue You It looks like Beau at TzuVelli has taken his blog down, which is a shame, as it was an enjoyable [...]

By: Jaan

Jaan — Wed, 25 Jun 2008 18:02:37 +0000

I had similar problems with my ISP. Now i’m battling them to get the contract cancelled.

By: tom

tom — Wed, 11 Jun 2008 01:46:29 +0000

My colleague was looking for a house to rent in Docklands area. She found one, is ready to move in and now the lettings agent says they made a mistake and want more money per month, not just £20 but a whopping £150 a month extra ??????? Some of these practices make me angry …

By: John

John — Tue, 10 Jun 2008 10:09:25 +0000

Caroline,

I disagree, making a profit IS the number one priority of any business. The best way to make a profit however is to keep the customer happy.

By: Caroline

Caroline — Tue, 10 Jun 2008 07:12:47 +0000

Keeping the customer happy should be a companies top priority but it’s not - profit is.

By: Luke

Luke — Mon, 09 Jun 2008 23:55:27 +0000

Hi John,

Excellent points… as renter this fills in a few gaps!

Luke

By: John Rocheleau

John Rocheleau — Mon, 09 Jun 2008 19:24:43 +0000

Many businesses engage in limited thinking that results in loss of market share — and it is due to a lack of intelligence.

Most people lack the dynamic type of intelligence necessary to cast their mind over the big picture and grasp all of the nuances. Perhaps only 5% of people have what it takes.

There seems to be a lack of these people to go around, as many corporations have none in key positions.

Because it takes one to know one, as the old saying goes, I suspect that the problem is propagated down the line from the top. If upper management lacks intelligence, then you get more of the same, and exactly what you have experienced.

John