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I’m Really Sorry

in: Site
on April 28th, 2008

I’d like to apologise to everyone who has ever commented on this blog. This afternoon I upgraded my WordPress installation and re-enabled a plugin that sends you an email the first time you comment on the blog. It’s supposed to be a nice gesture to thank you for commenting.

Unfortunately if you enable it when there are already comments on the blog it re-sends emails for EVERY existing comment and as a result I’ve spammed everyone who has ever commented on this blog. I can only apologise and promise that next time I’ll take more care to test my new installations and any third party software I use.

My thanks to those of you who have taken the time to send me an email letting me know about my mistake, I’m amazed at how patient and understanding you’ve all been.

Feel free to add your own “DOH!” to the comments below!

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12
  • 1

    Not a problem at all.
    Mind you, I’m nervous about ticking the ‘Notify me’ box at the end of this comment now.

    Chris on April 28th, 2008
  • 2

    And I thought you just really liked me, John. REALLY liked me. Didn’t realize I had commented that many times.

    Jay Ehret on April 28th, 2008
  • 3

    Chris,

    Thanks. Don’t worry that bit works fine :-)

    Jay,

    LOL!

    John on April 28th, 2008
  • 4

    No problem…..was I the only one who actually got SIXTEEN emails from you though?! And I’ve only ever commented on your blog once! Like I said, I don’t mind at all, mistakes happen, I just found it amusing more than anything. It actually made me subscribe to your blog via email, so it turned out to be a good thing :)

    Jon on April 28th, 2008
  • 5

    No problem. I had a feeling that’s what was going on. Thanks for explaining, though. Sometimes technology gets out of hand.

    Cheers,
    Yvonne

    Yvonne DiVita on April 28th, 2008
  • 6

    I am, apparently, a very popular commenter here on this blog…!

    Not a problem…

    Scot Herrick on April 29th, 2008
  • 7

    It was the first time I felt really special all week:)

    Lindsay on April 29th, 2008
  • 8

    Actually John, I think you have just demonstrated an important business principle.

    If something goes wrong, tell the customer that you’re really sorry and that you’ll do your best to fix the problem.

    Most people will understand. In fact many will think even better of you, because now they know that if there’s a problem in the future they can rely on you to sort it out without a fuss.

    @Jon I beat you, I got TWENTY. :-)

    Simon Wilkes on April 29th, 2008
  • 9

    @Simon
    I couldn’t agree more with you on that point.

    “Honesty is always the best policy” is something that is sadly lacking in a lot of today’s businesses.
    Some (the press??) claim it to be a sign of weakness, but most people understand that it is harder to say sorry than say nothing at all.
    It is one thing that I noticed happened more in the US than it does in the UK. I guess that is primarily because records are more open therefore it is harder to hide your mistakes, so better to get it out in the open before someone ‘exposes’ you.

    Chris on April 29th, 2008
  • 10

    Thanks everyone, I appreciate your patience.

    John on April 30th, 2008
  • 11

    This is just the reason why I prefer Typepad to Wordpress and why my Wordpress blog is moving forward very slowly in a vanilla flavour.

    I hate it when technology goes wrong.

    Paul Simister on May 5th, 2008
  • 12

    Paul,

    To be fair it’s not WordPress that was at fault, it was a third party plugin and given what it does I should have checked over the code before I used it to ensure it was more reliable. At the end of the day it was my fault.

    John on May 5th, 2008

 

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    John CrickettThis blog is about business opportunities and ideas that I spot, think of or hear about and think are useful and interesting. It is intended to provide ideas and inspriation for you to help you find the right business idea for you to then grow it into a successful business.

    Who am I? I'm John, an entrepreneur based in the UK. You can read more about me here.


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