Comments on: I’m Really Sorry

By: John

John — Mon, 05 May 2008 15:33:01 +0000

Paul,

To be fair it’s not WordPress that was at fault, it was a third party plugin and given what it does I should have checked over the code before I used it to ensure it was more reliable. At the end of the day it was my fault.

By: Paul Simister

Paul Simister — Mon, 05 May 2008 15:23:58 +0000

This is just the reason why I prefer Typepad to Wordpress and why my Wordpress blog is moving forward very slowly in a vanilla flavour.

I hate it when technology goes wrong.

By: John

John — Wed, 30 Apr 2008 10:24:08 +0000

Thanks everyone, I appreciate your patience.

By: Chris

Chris — Tue, 29 Apr 2008 17:25:22 +0000

@Simon
I couldn’t agree more with you on that point.

“Honesty is always the best policy” is something that is sadly lacking in a lot of today’s businesses.
Some (the press??) claim it to be a sign of weakness, but most people understand that it is harder to say sorry than say nothing at all.
It is one thing that I noticed happened more in the US than it does in the UK. I guess that is primarily because records are more open therefore it is harder to hide your mistakes, so better to get it out in the open before someone ‘exposes’ you.

By: Simon Wilkes

Simon Wilkes — Tue, 29 Apr 2008 13:10:29 +0000

Actually John, I think you have just demonstrated an important business principle.

If something goes wrong, tell the customer that you’re really sorry and that you’ll do your best to fix the problem.

Most people will understand. In fact many will think even better of you, because now they know that if there’s a problem in the future they can rely on you to sort it out without a fuss.

@Jon I beat you, I got TWENTY.

By: Lindsay

Lindsay — Tue, 29 Apr 2008 10:56:31 +0000

It was the first time I felt really special all week:)

By: Scot Herrick

Scot Herrick — Tue, 29 Apr 2008 03:14:25 +0000

I am, apparently, a very popular commenter here on this blog…!

Not a problem…

By: Yvonne DiVita

Yvonne DiVita — Mon, 28 Apr 2008 20:51:14 +0000

No problem. I had a feeling that’s what was going on. Thanks for explaining, though. Sometimes technology gets out of hand.

Cheers,
Yvonne

By: Jon

Jon — Mon, 28 Apr 2008 19:43:32 +0000

No problem…..was I the only one who actually got SIXTEEN emails from you though?! And I’ve only ever commented on your blog once! Like I said, I don’t mind at all, mistakes happen, I just found it amusing more than anything. It actually made me subscribe to your blog via email, so it turned out to be a good thing

By: John

John — Mon, 28 Apr 2008 17:53:00 +0000

Chris,

Thanks. Don’t worry that bit works fine

Jay,

LOL!